To set up your custom autoresponder can take some time and even then you may have trouble getting things going. Please check the following points if you have troubles with your autoresponders:

  1. Make sure your campaigns are getting sent.
  2. Are you able to send emails with WordPress in general?
  3. Are your autoresponders active?
  4. Do the conditions pass?
  5. Has the set time passed?
  6. Is your cron working?