To set up a bounce server, use port 110 or 995 for SSL connections. If you encounter an “Unable to connect” error, your host may be blocking the port. Check the open ports in the Settings => Newsletter => System Info Page for troubleshooting.
Category: Troubleshoot
Why can’t I use SMTP?
SMTP (Simple Mail Transfer Protocol) utilizes various ports (25, 993, 465, 587) for email sending, but providers may block specific ports or restrict use to their own servers. To check port accessibility, visit Settings => Newsletter => System Info. Consider alternative delivery methods or free plugins if ports are blocked.
Mailster is not able to access the file system
To resolve Mailster’s file system writing issues, adjust your WordPress file permissions or add `define(‘FS_METHOD’, ‘direct’);` in your wp-config.php. After doing this, dismiss the error message, and it won’t reappear if the configuration is correct.
My provider doesn’t allow sending bulk mails
Your provider restricts bulk and outgoing mail. Consider using dedicated email services like SendGrid, Mandrill, Amazon SES, or SparkPost. If Mailster lacks a specific add-on, you can revert to SMTP. Explore free WordPress plugins for various delivery methods.
How can I update to the latest version?
To update Mailster, visit your WordPress Updates page or enable automatic updates in settings. You can also update via your Freemius account, Composer, or manually from Envato after six months. Ensure to upgrade your license for ongoing automatic updates.
How can I increase my memory limit?
Encountering the “Allowed memory size exhausted” error in WordPress indicates the need to increase your PHP memory limit. This guide outlines methods to adjust the memory allocation, including editing wp-config.php, .htaccess, or php.ini files, ensuring your site runs smoothly as it grows.
The latest cronjob hasn’t been finished
Email delays may lead to server timeouts and inaccurate statistics. If you receive a notification, it could be temporary and may resolve itself. For recurring issues, consider increasing your server’s memory limit or reducing the number of emails sent at once in newsletter settings.
How can I prevent that my campaigns went in spam folder?
To avoid spam filters in email campaigns, conduct a spam score test, use a dedicated Email Service Provider (ESP), and authenticate emails with DKIM and SPF. Encourage users to whitelist your address, avoid spammy words, and only send to subscribed users. Follow legal guidelines and utilize Mailster’s precheck feature for improvements.
Mailster doesn’t work with [third party plugin]
Mailster aims for compatibility with popular plugins by adhering to WordPress Coding Standards. If issues arise, follow our debugging guide: disable plugins to identify conflicts and test with the default WordPress theme to rule out theme-related problems.
Why are my auto responders not getting send?
Setting up a custom autoresponder can be challenging. If you’re facing issues, check that your campaigns are active, emails can be sent from WordPress, conditions are met, the set time has elapsed, and your cron jobs are functioning properly.
Why my campaigns do not get sent?
If your email campaign isn’t sending, check key settings: verify newsletter delivery and cron job functionality, ensure server resources are adequate, and confirm you’ve selected recipients. Additionally, review any potential server issues or conflicts with third-party plugins. For assistance, contact your provider if you hit sending limits.
Why I get a “Could not execute:/usr/sbin/sendmail” error message?
Sendmail is a widely used mail transfer client, but ensure the path “/usr/sbin/sendmail” is correct and you have permission to use it, as shared hosts may disable this feature. For bulk mailings, consider using a dedicated email provider or a free WordPress plugin to avoid limits and errors.